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We supported Poly in upgrading the technology behind their commerce experience for audio and collaboration devices. The improvements made their system more stable, more efficient, and better equipped to meet the needs of enterprise buyers worldwide.
Poly (previously Plantronics) has long been recognized as a pioneer in high-performance audio and collaboration tools for enterprises. Today, as part of HP’s commitment to reinventing digital experiences, Poly continues delivering world-class headsets, conferencing equipment, and UC solutions that help global teams work, meet, and communicate with clarity and ease.
Technology
Customization, Development, Deployment, Optimization, and Support
Enterprise
As Poly continued to expand its suite of enterprise communication products, their digital commerce environment struggled to support the increasing complexity of B2B ordering and integration-heavy workflows. Regular bugs, scattered processes, and limited flexibility slowed product updates and delayed customer purchases of professional-grade devices.
The challenge was to create a dependable, integration-friendly environment capable of managing complex product catalogs, high-volume orders, and global enterprise interactions.
Poly turned to us to achieve several mission-critical goals:
Enterprise-grade Purchasing Journeys: Develop a stable, robust online commerce platform to support the volume and complexity of B2B enterprise purchasing transactions.
Consolidate and ensure uniform functionality across all connections to external communication and Customer Relationship Management (CRM) systems.
The system must be made more flexible and efficient to enable rapid and safe updates to products, configurations, and internal processes.
Recognizing the need for a more cohesive and stable commerce ecosystem, Poly engaged us to elevate the systems supporting their global audio and collaboration product lines. Our approach was grounded in creating an environment where complex enterprise transactions could happen effortlessly and reliably.
Through focused enhancements and architectural improvements, we helped Poly create a more predictable and secure digital environment for enterprise buyers.
We approached the project in a structured, multi-phase manner to ensure Poly’s enterprise customers experienced no disruption during ongoing sales and product operations. Each stage allowed us to refine workflows, validate integrations, and align the platform with Poly’s enterprise needs. The implementation was defined by:
1
Core modules supporting B2B purchasing and product mapping were stabilized first.
2
Enhancements were delivered in a series of controlled releases and validated with Poly’s internal teams.
3
Our team advised on architectural improvements and workflow adjustments throughout the process.
4
UCaaS and CRM connections were refined to ensure accurate, real-time data transfer.
5
Updated components were transitioned cleanly with clear documentation and team enablement.
For responsive product interactions and seamless user flows
React
HTML5
CSS3
JavaScript
To execute business rules, enterprise ordering logic, and secure transactions
Python
Django
Flask
Node.js
Express.js
Java
To store catalogs, customer accounts, pricing, and order data
PostgreSQL
MySQL
Oracle
To maintain accurate and real-time connectivity across platforms
UCaaS Systems
Payment Gateway APIs
Custom Java Services
For scalable, containerized deployments
Docker
Kubernetes
Cloud-Based ATG Environments
For automated CI/CD and clean operational workflows
Git
Jenkins
GitHub Actions
The improvements made to Poly’s digital commerce environment delivered immediate gains in performance, stability, and integration accuracy. The upgraded system enabled Poly to support enterprise customers with a smoother, more reliable purchasing experience.
Product configuration and ordering became more reliable for enterprise clients.
UCaaS and CRM integrations produced cleaner, more accurate data exchange.
The updated architecture supported faster updates and smoother long-term scaling.
We help you identify the exact upgrades your platform needs to support global scale, complex catalogs, and high-volume B2B transactions.
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