Looking for a more specific outcome? We’ll build a solution to get you there.
Looking for a more specific outcome? We’ll build a solution to get you there.
A leading luxury home furnishings enterprise offering personalized design assistance through in-store digital concierge experiences. The brand sought to upgrade its end-to-end customer journey by modernizing outdated room-planning tools, improving staff productivity, and enabling faster, more immersive project-based shopping experiences for customers across locations.
Retail & Home Furnishings
Concierge Tool Modernization, UX Redesign, Performance Engineering, Headless Architecture, Integrations, Checkout Optimization
Omnichannel Home Design & Commerce Brand
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The client needed a modern, high-speed concierge platform that enhanced staff efficiency and improved customer engagement.
Key challenges included:
1
Evaluated existing workflows and user friction to define a faster, more intuitive experience.
2
Built a modular React and GraphQL foundation enabling rapid performance improvements and flexible feature expansion.
3
Created streamlined drag-and-drop design tools aligned with real-time product data and staff behavior insights.
4
Implemented caching, observability, and automated testing to ensure speed, stability, and scalable long-term operations.
Rebuilding a Faster, Smarter Digital Concierge Platform
Faster, reliable concierge workflows significantly boosted conversion across customer-facing design interactions.
Drastically improved performance enabled quicker project creation and smoother in-store consultations.
Enhanced data accuracy and simplified flows minimized checkout and design-related mistakes.
Modern UI and streamlined workflows encouraged teams to use the tool consistently.
Reduced manual steps allowed associates to focus more on high-value customer engagement.
Faster consultations and accurate project outcomes significantly enhanced the overall in-store client experience.
Vision. Expertise. Results.
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We've streamlined processes to maximize efficiency.
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