Looking for a more specific outcome? We’ll build a solution to get you there.
Looking for a more specific outcome? We’ll build a solution to get you there.
Big Lots, a leading national retail enterprise operating hundreds of stores across the United States, focused on strengthening its digital commerce foundation. The client needed scalable, secure, and compliant systems to support high-volume transactions, region-specific taxation handling, and frictionless customer experiences for millions of customers.
The organization was also aiming to modernize legacy commerce processes, reduce operational bottlenecks, and enhance platform resilience to support growing digital demand and evolving customer expectations across its operating regions.
Retail & E-Commerce
Oracle Commerce Enhancements, Platform Integrations, Checkout Optimization, Security & Compliance, Performance Engineering, Custom Feature Development
Omnichannel Retail Enterprise
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The client encountered friction in region-specific payment and tax calculations within checkout workflows, affecting transaction speed, accuracy, and operational confidence. Additional gaps in promotions logic, data synchronization, and checkout stability created customer dissatisfaction and internal inefficiencies.
Key challenges included:
1
Performed a detailed diagnostic of payment workflows, taxation rules, platform gaps, and integration dependencies.
2
Engineered Oracle ATG pricing engine to support dynamic tax calculations based on jurisdiction rules and product classifications.
3
Implemented scalable integrations ensuring continuous synchronization of product, order, and transactional data across systems.
4
Introduced automated regression testing to stabilize releases and maintain high-quality user experiences consistently.
A Unified Enhancement Framework Optimizing Digital Commerce Efficiency
Delivered a modular transformation framework strengthening pricing, taxation, compliance, checkout, and data operations end-to-end.
Key Enhancements:
Reduced pricing and tax-related checkout errors.
More stable and reliable checkout performance during peak transaction volumes.
Improved accuracy in tax calculations, reducing manual intervention and reconciliation efforts.
Stronger platform resilience supporting high-traffic events.
Faster and more consistent product and order data availability.
Increased promotional agility, allowing marketing teams to execute targeted campaigns more efficiently.
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